Terms & Conditions
Paypal ~ You can order online and pay through the website using PayPal. This method assures you of security and confidentiality. Using this system we have no access to your credit card information, we simply receive a notification that the amount has been debited. This system is more secure than any telephone or mail system ever could be and probably more secure than most face-to-face transactions you make. The cost of this system is entirely borne by us, in the interests of maintaining your confidentiality and security.
Postage & Packaging ~ We do not keep all of our products and fabrics in stock but we aim to dispatch within 7 working days. However, if we need to order items in that are out of stock, you will be notified of any delays. All orders will be sent by Royal Mail First Class Recorded Delivery and we use recycled packaging wherever possible.
Confidentiality ~ We do not supply our 'mailing information' to third parties but do use it to advise our clients of goods we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency.
Returns & Refunds ~ We hope you will be delighted with your purchases. However if you are not satisfied please inform us within 3 days and return the items within 7 days with their original packaging, in a secure parcel, in original condition and with proof of purchase. We will then arrange a replacement or full refund. We regret we cannot refund postage, unless the item is faulty. All sale items are final.
Fabrics or cut/ made to order products
Returns and Refunds ~We cannot accept any fabric for a return unless faulty as we order in specifically per customer. In this instance, the fabric must be in it's orginal state (must not be cut) and returned within 5 days. Please notify us straight away to organise a replacement. We cannot refund on fabrics, unless we cannot replace the faulty piece.
Colour matching ~ Whilst every effort is made to obtain an exact match of colour from the images, we cannot guarantee an exact match. We recommend that you order a sample (stock sample if colour needs to be exact) from us prior to ordering.
Cutting ~ Our minimum fabric order is 1 metre. We only sell in whole metres increments online. Please check your delivery note against what you have ordered straight away as mistakes can happen. Please notify us straight away of any faults and return within 5 days.
Disclaimer ~ Fabrics and colours may vary slightly from item to item. Every care has been taken to ensure that all images and descriptions of our products are as accurate as possible but slight variations may occur. Please follow wash care of product for best treatment.